Shipping & Delivery IssuesUpdated 8 days ago
Q: What is the best shipping method to choose?
For the most reliable and efficient delivery, we recommend selecting FedEx at checkout.
FedEx provides more consistent transit times, accurate tracking updates, and photo proof of delivery for most shipments — offering greater peace of mind, especially during the busy holiday season.
While USPS is a more economical option, please note that delivery timelines and tracking updates may vary. USPS does not always provide photo delivery confirmation, and BREDA is not responsible for packages lost, delayed, or marked as delivered by USPS.
Q: My tracking says my package hasn’t moved — what should I do?
During the busy holiday season, carriers may experience delays in updating tracking information. Packages often continue moving even when scans aren’t reflected online.
We recommend allowing 2–3 additional business days for updates to appear.
If there’s been no movement after this time please contact our support team for further assistance.
Q: My tracking says “Delivered,” but I haven’t received my package. What should I do?
If your order is marked delivered but hasn’t arrived:
Check with neighbors, building management, or your mailroom, as packages are sometimes delivered to nearby addresses.
Verify the shipping address entered at checkout.
For USPS deliveries, contact your local post office directly — they can often provide GPS delivery confirmation or locate misdelivered items. They can also get in touch with your designated post office delivery person for additional assistance.
For FedEx deliveries, contact FedEx Customer Support or visit your tracking page to see if the package is being held at a pickup facility.
Please note: BREDA is not responsible for packages that are marked as delivered to the correct address, or for orders lost or stolen after delivery.
For more assistance please contact us.
Q: My package was delivered to the wrong address — can BREDA resend it?
We know how frustrating that can be. Unfortunately, once an order has shipped, BREDA cannot modify the address or reroute the package. If tracking shows the item was delivered to the address provided at checkout, we’re unable to issue a refund or replacement.
If you believe your order was misdelivered, please contact the carrier directly:
USPS: Visit or call your local post office for GPS delivery details.
FedEx: Use the Delivery Manager tool on the FedEx tracking page to report and resolve delivery issues.
Q: Can I pick up my package from the carrier instead?
Yes! Both USPS and FedEx offer local pickup options at select facilities.
To schedule or arrange pickup, please visit your tracking link and follow the carrier’s instructions for “Hold for Pickup” services if offered.