Holiday Shipping & Delivery. Q: What are the shipping options and timelines during the holidays?. Standard Shipping: 3–7 business days (includes 1–2 business days for processing). Expedited Shipping: 2-3 business days (orders must be placed by 12 PM

Holiday Shipping &amp; Delivery&#xA0;Q: What are the shipping options and timelines during the holidays?<ul><li dir="ltr" style=" text-decoration: none;">Standard Shipping:&#xA0;3&#x2013;7 business days (includes 1&#x2013;2 business days for processing).</li><li dir="ltr" style=" text-decoration: none;">Expedited Shipping:&#xA0;2-3 business days (orders must be placed by 12 PM CST) excludes weekends and holidays.</li><li dir="ltr" style=" text-decoration: none;">Overnight Shipping:&#xA0;(orders must be placed by 12 PM CST) excludes weekends and holidays.</li></ul>Please note:&#xA0;Delivery estimates may be affected by carrier delays (especially USPS). Orders shipping on Fridays may experience minor delays in tracking updates.Q: What&#x2019;s the last day to order to receive my gift by Christmas Eve (12/24)? &#xA0;To ensure arrival before 12/24, please place your order by:<ul><li dir="ltr" style=" text-decoration: none;">Standard Shipping:&#xA0;December&#xA0;14, 2025</li><li dir="ltr" style=" text-decoration: none;">Express shipping:&#xA0;Sunday December 21 AT MIDNIGHT</li><li dir="ltr" style=" text-decoration: none;">Overnight Shipping:&#xA0;Monday December 22 at midnight.&#xA0;</li></ul>We recommend ordering early, as carrier timelines are not guaranteed once the package is in transit.Q: What is the recommended shipping method to avoid delays?For the fastest and most reliable delivery, we recommend choosing Express or Overnight shipping at checkout. These options help ensure your order arrives on time, especially during busy periods.

Holiday Shipping & Delivery

Q: What is your holiday return policy?. We’ve extended our return window for the season! Orders placed between November 26 – December 25 are eligible for return through January 16, 2026 (must be in original unworn condition). Q: How do I cancel or ch

Q: What is your holiday return policy?&#xA0;We&#x2019;ve extended our return window for the season! Orders placed between&#xA0;November 26 &#x2013; December 25&#xA0;are eligible for return through&#xA0;January 16, 2026&#xA0;(must be in original unworn condition).Q: How do I cancel or change my order? During the holiday season, we receive a high volume of orders. Cancellations and address changes are handled in the order they are received. Once your order is being processed, we may not be able to make changes. To improve your chances of a successful modification, please contact our support team as soon as possible.Q: My package says &#x201C;Returned to Sender&#x201D; (RTS). What happens next? &#xA0;Our team will process RTS packages as quickly as possible, but please allow additional time during the holidays due to higher volumes. Contact our support team for further assistance.&#xA0;Q: I&#x2019;m having trouble reaching customer service &#x2014; what should I do? &#xA0;Our team is diligently working to respond to all inquiries promptly. During peak periods, please anticipate a response within 1-2 business days. To help us maintain efficient response times and ensure your ticket is addressed quickly, we kindly request that you avoid sending multiple, consecutive messages.

Returns, Exchanges & Cancellations

Closure dates:. BREDA will be on holiday break on the following dates. During this time, our team will be away, and order processing or responses may be delayed. Thank you for your patience!. November 27th (Thanksgiving day). December 24– January 2nd

Closure dates:&#xA0;BREDA will be on holiday break on the following dates. During this time, our team will be away, and order processing or responses may be delayed. Thank you for your patience!<ul><li dir="ltr" style=" text-decoration: none;">November 27th (Thanksgiving day)</li><li dir="ltr" style=" text-decoration: none;">December 24&#x2013; January 2nd</li></ul>Repairs &amp; WarrantyQ: Can I send in my watch for repair during the holidays? &#xA0;Our repair department will pause accepting new mail-in repairs from&#xA0;December 10, 2025 &#x2013; January 5, 2026. You may still reach out for pre-approval or questions.Repairs received during this period will be processed in early January on a&#xA0;staggered schedule&#xA0;to avoid delays.Battery requests will not be affected during this time.&#xA0;

Holiday Closures

Q: What is the best shipping method to choose?. For the most reliable and efficient delivery, we recommend selecting FedEx at checkout. FedEx provides more consistent transit times, accurate tracking updates, and photo proof of delivery for most ship

Q: What is the best shipping method to choose?For the most reliable and efficient delivery, we recommend selecting&#xA0;FedEx&#xA0;at checkout.FedEx provides&#xA0;more consistent transit times,&#xA0;accurate tracking updates, and&#xA0;photo proof of delivery&#xA0;for most shipments &#x2014; offering greater peace of mind, especially during the busy holiday season.While&#xA0;USPS&#xA0;is a more economical option, please note that delivery timelines and tracking updates may vary. USPS does not always provide photo delivery confirmation, and BREDA is not responsible for packages lost, delayed, or marked as delivered by USPS.Q: My tracking says my package hasn&#x2019;t moved &#x2014; what should I do?During the busy holiday season, carriers may experience delays in updating tracking information. Packages often continue moving even when scans aren&#x2019;t reflected online. &#xA0;We recommend allowing&#xA0;2&#x2013;3 additional business days&#xA0;for updates to appear.If there&#x2019;s been no movement after this time please contact our support team for further assistance.&#xA0;Q: My tracking says &#x201C;Delivered,&#x201D; but I haven&#x2019;t received my package. What should I do?If your order is marked&#xA0;delivered&#xA0;but hasn&#x2019;t arrived:<ol><li dir="ltr" style=" text-decoration: none;">Check with neighbors, building management, or your mailroom, as packages are sometimes delivered to nearby addresses.</li><li dir="ltr" style=" text-decoration: none;">Verify the shipping address entered at checkout.</li><li dir="ltr" style=" text-decoration: none;">For USPS deliveries, contact your&#xA0;local post office&#xA0;directly &#x2014; they can often provide GPS delivery confirmation or locate misdelivered items. They can also get in touch with your designated post office delivery person for additional assistance.&#xA0;</li><li dir="ltr" style=" text-decoration: none;">For FedEx deliveries, contact&#xA0;FedEx Customer Support&#xA0;or visit your tracking page to see if the package is being held at a pickup facility.</li></ol>Please note:&#xA0;BREDA is not responsible for packages that are marked as delivered to the correct address, or for orders lost or stolen after delivery.For more assistance please contact us.&#xA0;Q: My package was delivered to the wrong address &#x2014; can BREDA resend it?We know how frustrating that can be. Unfortunately, once an order has shipped,&#xA0;BREDA cannot modify the address or reroute the package. If tracking shows the item was delivered to the address provided at checkout, we&#x2019;re unable to issue a refund or replacement.If you believe your order was misdelivered, please contact the carrier directly:<ul><li dir="ltr" style=" text-decoration: none;">USPS:&#xA0;Visit or call your local post office for GPS delivery details.</li><li dir="ltr" style=" text-decoration: none;">FedEx:&#xA0;Use the&#xA0;Delivery Manager&#xA0;tool on the FedEx tracking page to report and resolve delivery issues.</li></ul>Q: Can I pick up my package from the carrier instead?Yes! Both&#xA0;USPS&#xA0;and&#xA0;FedEx&#xA0;offer local pickup options at select facilities. &#xA0;To schedule or arrange pickup, please visit your tracking link and follow the carrier&#x2019;s instructions for &#x201C;Hold for Pickup&#x201D; services if offered.&#xA0;

Shipping & Delivery Issues

We’re available to assist by email during our business hours: 

Monday–Thursday from 8 a.m. to 5 p.m. CT 
Friday from 8 a.m. to 12 p.m. CT. 

Please reach out via email, and our team will get back to you as soon as possible during these times.

Holiday 2025

Holiday Shipping & Delivery

Returns, Exchanges & Cancellations

Holiday Closures

Shipping & Delivery Issues