Orders and Delivery
Find everything you need to know about placing an order and receiving it. Topics include order processing times, shipping options and costs, estimated delivery windows etc
Domestic Shipping Costs & Timeframes
Learn how long shipping takes across the U.S., when your order gets processed, how much shipping will cost, and what factors affect delivery times.
International Shipping
Find out about shipping outside the U.S. and how costs are calculated, which regions we ship to, how long it takes, and what customs duties or taxes you may need to pay.
Order Cancelations
Understand our policy on cancelling or changing orders and what’s possible, when, and what happens if you change your mind after placing the order
My Order Has Not Arrived
What to do if your tracking says delivered but you can’t locate the package, or if your order hasn’t shown up when expected. Plus guidance on how we handle missing deliveries